Enhancing Supplier Experience in P2P Process

As the UX Lead for the Supplier Experience Enhancement project, I spearheaded a strategic initiative aimed at improving the end-to-end journey for suppliers engaging with our company's P2P process in North America. My role involved orchestrating a comprehensive approach, starting with stakeholder discovery to gain insights into the existing processes and technical intricacies. In collaboration with stakeholders, I facilitated empathy workshops and interview question sessions to align objectives and ensure a cohesive understanding of supplier experiences. To address the challenge of gathering in-depth insights from multiple participants within supplier companies, I innovatively leveraged breakout rooms during qualitative interviews, allowing for a thorough exploration of the P2P journey. My responsibilities extended to synthesizing findings using dovetail, translating them into a user journey map, and proposing user-centric solutions. Throughout the process, I maintained a user-first perspective, ensuring that the outcomes not only addressed pain points but also contributed to a more streamlined and user-friendly supplier experience. This project underscored my commitment to leading impactful UX research that drives tangible improvements and aligns with overarching business objectives.